Will it arrive before Christmas?
Order by 10 December for UK delivery before Christmas. Each bauble is printed within 2 to 4 working days, then sent by tracked delivery. Most orders arrive 5 to 8 working days after ordering.
How big is the bauble?
About 7.5cm across. It's glossy white ceramic, printed on the front, and comes with a gold hanging cord.
Can I see my design before I order?
Yes. Tap "Personalise your bauble" on any product page, type your names (or upload your photo) and you'll see a live preview before adding it to your basket.
What if I make a typo?
We print exactly what you enter, so please double-check spelling and dates in the preview. If you spot a mistake after ordering, email us within 12 hours and we'll fix it free of charge.
What kind of photo works best for the pet bauble?
A clear, well-lit photo with your pet's face and shoulders in the centre. Phone photos are perfect. Avoid very dark or blurry pictures.
Can I send it straight to someone as a gift?
Yes. Just enter their name and address as the delivery address at checkout.
How much is delivery?
UK tracked delivery is £3.99, and free on orders of £40 or more. We currently deliver to UK addresses only.
What if it arrives broken or misprinted?
Email us a photo within 14 days of delivery and we'll send a free replacement or a full refund. You don't need to send it back.
Can I return it if I change my mind?
Because every bauble is personalised just for you, we can't accept change-of-mind returns. Your statutory rights are not affected.
How can I pay?
All major cards, Apple Pay, Google Pay, PayPal and Klarna, through our secure Shopify checkout.
Still have a question?
Email weehoursco@gmail.com or use our contact page and we'll reply within 1 working day.